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    Challenge

    Designing a template system that aligned stakeholders and saved the content design team hours

    Design + content systems, content governance, information architecture, behavioral design

  • Business Need

    Partner teams across Disney Parks' websites and apps didn't understand what content was technically shippable within their timelines and budgets — leading to repeated back-and-forth before any work could begin.

    Proposed Outcome

    Reduce friction between stakeholders and design by giving partners a self-serve reference for available templates, their costs, and tradeoffs to speed up early planning, scale content decisions across teams, and free up our team for higher-impact work.

  • Context

    • Originally scoped for mobile app templates only, but the same gap existed across Disney's websites — a signal that this needed to be a scalable, reusable system rather than a one-off fix
    • Template variations carried different costs and resourcing needs that partners weren't aware of upfront
    • Needed something accessible to non-technical partners, not just design and/or dev teams; this was a governance challenge as much as a content one

    Solution

    The components and page types already existed across Disney's design system — they just weren't documented in a way other teams could access or act on independently. The clearest path was centralizing that knowledge into a self-serve guide that matched content types to the right components, so partners could make informed decisions without needing 1:1 design input every time.

     

    Built it by:

    • Auditing existing templates and design components across web and app to understand what was available, what each cost, and what content types each component was best suited for
    • Mapping content types to components based on how users would interact with them — for example, flip cards (interactive components revealing additional details on click) worked well for product or feature content, while list components with image and headline/tagline fit high-volume content like seasonal event listings
    • Documenting each template with sample design components, including motion examples, so partners could visualize how content would behave before committing to a layout
    • Advising partner teams on which components best matched their content needs, and walking teams through the guide directly when questions came up

    Outcome

    • Partners could self-select the right template during early planning — in some cases without content design input at all
    • Adopted into Disney's broader style and branding guidelines, establishing a shared content framework and improving cross-team consistency
    • The template system has remained in active use 4+ years after launch
  • What I'd Revisit

    The guide didn't fully solve content-length mismatches: copywriters sometimes wrote more copy than a template component could hold, requiring last-minute cuts. This was especially limiting on education-focused pages (like Black History Month), where shortened copy sometimes undercut the page's purpose. A future iteration might include defining content types and length constraints upfront, or an earlier review step in the content creation process

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